Now Assist and agentic AI in Zurich
45 documented changes · September 2025
Now Assist and agentic AI
Now Assist and agentic AI release notes Now Assist and agentic AI product enhancements and updates in the Zurich release. Now Assist brings generative AI capabilities to the ServiceNow AI Platform. With Now Assist, you can improve the productivity and efficiency in your organization, deliver better
View in ServiceNow docs →Agentic Desktop
Agentic Desktop release notes Agentic Desktop application enables you to design, configure, and manage desktop actions to automate repetitive tasks. These desktop actions are executed by AI agents created in AI Agent Studio. Agentic Desktop is a new application in the Zurich release. Agentic Des
View in ServiceNow docs →AI Control Tower
AI Control Tower release notes AI Control Tower application provides a centralized workspace for AI stewards to manage and monitor AI within the enterprise. AI Control Tower was enhanced and updated in the Zurich release. AI Control Tower highlights for the Zurich release
View in ServiceNow docs →AIOps LEAP
AIOps LEAP release notes AIOps LEAP application uses AI-driven insights to create automation and resolve high impact issues for quick incident resolution management. AIOps LEAP was enhanced to support additional large language models (LLMs) in the Zurich release. For information about ServiceNow
View in ServiceNow docs →Generative AI Controller
Generative AI Controller release notes Generative AI Controller application enables you to use generative AI capabilities with third-party large language model (LLM) providers on the ServiceNow AI Platform. Generate and summarize content, analyze user sentiment, and write unique prompts. Generat
View in ServiceNow docs →Knowledge Graph
Knowledge Graph release notes Knowledge Graph enables you to create and manage a Knowledge Graph schema for default integrations with Virtual Agent. Knowledge Graph was enhanced and updated in the Zurich release. Knowledge Graph highlights for the Zurich release
View in ServiceNow docs →Now Assist
Now Assist release notes Now Assist experience brings generative AI to your organization. You can improve productivity and efficiency by delivering better self-service, recommending actions, delivering answers, and providing your users with AI Search. Now Assist was enhanced and updated in the Z
View in ServiceNow docs →Now Assist AI agents
Now Assist AI agents release notes Now Assist AI Agents application provides solutions that can perceive the environment, decide, and proactively act to achieve specific goals without the need for constant human oversight. Now Assist AI Agents was enhanced and updated in the Zurich Now Assist AI
View in ServiceNow docs →Now Assist for App Engine
Now Assist for App Engine release notes Now Assist for App Engine application enables creators to enhance custom applications with AI agents and skills that application users can leverage at runtime. Now Assist for App Engine was enhanced and updated in the Zurich release. Now Assist for App Eng
View in ServiceNow docs →Now Assist for Enterprise Architecture (EA)
Now Assist for Enterprise Architecture (EA) release notes Now Assist for Enterprise Architecture (EA) application introduces generative AI skills into the Enterprise Architecture Workspace. Now Assist for Enterprise Architecture (EA) was enhanced and updated in the Zurich release. Now Assist fo
View in ServiceNow docs →Now Assist for CMDB
Now Assist for CMDB release notes The Now Assist for CMDB application enables you to improve the quality of CMDB data, search the CMDB quickly, find and remedy issues with Service Graph Connector import sets, view comprehensive summaries for configuration items (CIs), accelerate the process of remed
View in ServiceNow docs →Now Assist for Collaborative Work Management (CWM)
Now Assist for Collaborative Work Management (CWM) release notes Now Assist for Collaborative Work Management (CWM) application uses generative AI skills to improve the time to value for tasks you perform in CWM. Now Assist for CWM is a new application in the Zurich release. Now Assist for CWM
View in ServiceNow docs →Now Assist for Creator
Now Assist for Creator release notes Now Assist for Creator application includes generative AI skills that can help you develop on the ServiceNow AI Platform efficiently. Now Assist for Creator was enhanced and updated in the Zurich release. Now Assist for Creator highlights for the Zurich relea
View in ServiceNow docs →Now Assist for Customer Service Management (CSM)
Now Assist for Customer Service Management (CSM) release notes Now Assist for CSM application brings generative AI to Customer Service Management (CSM). You can help improve productivity and efficiency by delivering enhanced self-service, recommended actions, and suggested answers. Now Assist fo
View in ServiceNow docs →Now Assist for Enterprise Architecture (EA)
Now Assist for Enterprise Architecture (EA) release notes Now Assist for Enterprise Architecture (EA) application introduces generative AI skills into the Enterprise Architecture Workspace. Now Assist for Enterprise Architecture (EA) was enhanced and updated in the Zurich release. Now Assist fo
View in ServiceNow docs →Now Assist for Operational Sustainability Management Management
Now Assist for Operational Sustainability Management Management release notes Now Assist for Operational Sustainability Management application brings generative AI to Operational Sustainability Management. Now Assist for Operational Sustainability was enhanced and updated in the Zurich release.
View in ServiceNow docs →Now Assist for Financial Services Operations (FSO)
Now Assist for Financial Services Operations (FSO) release notes Now Assist for Financial Services Operations (FSO) application brings generative and agentic AI to Financial Services Operations. Features include AI agents, case summarization, disputes intake via Virtual Agent, and support for th
View in ServiceNow docs →Now Assist for FSM
Now Assist for FSM release notes Now Assist for FSM application brings generative AI to Field Service Management. Now Assist for FSM was enhanced and updated in the Zurich release. Now Assist for FSM highlights for the Zurich release
View in ServiceNow docs →Now Assist for Hardware Asset Management (HAM)
Now Assist for Hardware Asset Management (HAM) release notes Now Assist for Hardware Asset Management (HAM) application brings agentic AI to Hardware Asset Management. Now Assist for HAM was enhanced and updated in the Zurich release. Now Assist for HAM highlights for the Zurich release
View in ServiceNow docs →Now Assist for Integrated Risk Management (IRM)
Now Assist for Integrated Risk Management (IRM) Now Assist for Integrated Risk Management (IRM) application brings generative AI to Governance, Risk, and Compliance. Now Assist for Integrated Risk Management (IRM) was enhanced and updated in the Zurich release. Now Assist for Integrated Risk Man
View in ServiceNow docs →Now Assist for HR Service Delivery (HRSD)
Now Assist for HR Service Delivery (HRSD) release notes Now Assist for HR Service Delivery (HRSD) application brings generative AI to HR Service Delivery. Summarize case and chat information, and generates reply recommendations so that agents can propose quick resolutions. Now Assist for HRSD wa
View in ServiceNow docs →Now Assist for IT Operations Management (ITOM)
Now Assist for IT Operations Management (ITOM) release notes Now Assist for ITOM application brings generative AI to ITOM. Now Assist for ITOM was enhanced and updated in the Zurich release. Now Assist for ITOM highlights for the Zurich release
View in ServiceNow docs →Now Assist for IT Service Management (ITSM)
Now Assist for IT Service Management (ITSM) release notes Now Assist for IT Service Management (ITSM) application brings generative AI to IT Service Management. Now Assist for IT Service Management (ITSM) was enhanced and updated in the Zurich release. Now Assist for IT Service Management (ITSM)
View in ServiceNow docs →Now Assist for Legal Service Delivery (LSD)
Now Assist for Legal Service Delivery (LSD) release notes Now Assist for Legal Service Delivery (LSD) application leverages generative AI capabilities to summarize a legal request or legal matter so that you understand the context, refresh the summary, and post the summary to the work notes. Thi
View in ServiceNow docs →Now Assist for Manufacturing Commercial Operations (MCO)
Now Assist for Manufacturing Commercial Operations (MCO) release notes Now Assist for Manufacturing Commercial Operations (MCO) application brings platform AI capabilities to Manufacturing Commercial Operations. Now Assist for MCO is a new application in the Zurich release. Now Assist for MCO hi
View in ServiceNow docs →Now Assist for Operational Technology Manager (OTM)
Now Assist for Operational Technology Manager (OTM) release notes Now Assist for Operational Technology Manager (OTM) application helps streamline processes in the Industrial Workspace related to your Operational Technology (OT) device data. Now Assist for Operational Technology Manager (OTM) is
View in ServiceNow docs →Now Assist for Order Management
Now Assist for Order Management release notes Now Assist for Order Management application brings platform AI capabilities to Sales and Order Management. Now Assist for Order Management is a new application in the Zurich release. Now Assist for Order Management highlights for the Zurich release
View in ServiceNow docs →Now Assist for Retail Service Management (RSM)
Now Assist for Retail Service Management (RSM) release notes Now Assist for Retail Service Management (RSM) application supports retail personas in efficiently managing and resolving cases. Now Assist for RSM is a new application in the Zurich release. Now Assist for RSM highlights for the Zuric
View in ServiceNow docs →Now Assist for Sales Force Automation (SFA)
Now Assist for Sales Force Automation (SFA) release notes Now Assist for Sales Force Automation (SFA) application brings platform AI capabilities to Sales and Order Management. Now Assist for SFA is a new application in the Zurich release. Now Assist for SFA highlights for the Zurich release
View in ServiceNow docs →Now Assist for Sales and Order Management for Telecommunications (SOMT)
Now Assist for Sales and Order Management for Telecommunications (SOMT) release notes Now Assist for Sales and Order Management for Telecommunications application enriches purpose-built industry workflows with generative AI to supercharge insights, actions, and self-service experiences. Now Assi
View in ServiceNow docs →Now Assist for Security Incident Response (SIR)
Now Assist for Security Incident Response (SIR) release Now Assist for Security Incident Response application helps your security analysts resolve security
View in ServiceNow docs →Now Assist for Software Asset Management (SAM)
Now Assist for Software Asset Management (SAM) release notes Now Assist for Software Asset Management (SAM) application brings generative AI to IT Asset Management. Now Assist for SAM was enhanced and updated in the Zurich release. Now Assist for SAM highlights for the Zurich release
View in ServiceNow docs →Now Assist for Source-to-Pay Operations
Now Assist for Source-to-Pay Operations release notes The Now Assist for Source-to-Pay Operations application includes improved AI search, enhanced AI agents, and Summarization skills for fulfillers on the ServiceNow AI Platform. The Now Assist for Source-to-Pay Operations were updated in the Zurich
View in ServiceNow docs →Now Assist for Strategic Portfolio Management (SPM)
Now Assist for Strategic Portfolio Management (SPM) release notes Now Assist for Strategic Portfolio Management (SPM) application introduces generative AI skills into Strategic Portfolio Management. You can summarize feedback or content in Docs, create stories for epics, generate project insight
View in ServiceNow docs →Now Assist for Telecommunications, Media and Technology (TMT)
Now Assist for Telecommunications, Media and Technology (TMT) release notes Now Assist for Telecommunications, Media and Technology (TMT) application enriches purpose-built industry workflows with generative AI to supercharge insights, actions, and self-service experiences. Now Assist for Teleco
View in ServiceNow docs →Now Assist for Third-party Risk Management (TPRM)
Now Assist for Third-party Risk Management (TPRM) release notes Now Assist for TPRM application brings generative AI to Third-party Risk Management. Now Assist for Third-party Risk Management (TPRM) is a new application in the Zurich release. Now Assist for Third-party Risk Management (TPRM) hig
View in ServiceNow docs →Now Assist for Workplace Service Delivery (WSD)
Now Assist for Workplace Service Delivery (WSD) release notes Now Assist for Workplace Service Delivery (WSD) application enables workplace agents to summarize case information, generate resolution notes, and summarize the chat information for an interaction. Your workplace agents can review the
View in ServiceNow docs →Now Assist in AI Search
Now Assist in AI Search release notes Now Assist in AI Search application combines the power of search with the Now LLM Service agentic AI model to provide actionable AI-generated or AI-selected answers in user searches. Now Assist in AI Search was enhanced and updated in the Zurich release. Now
View in ServiceNow docs →Now Assist in Contract Management
Now Assist in Contract Management release notes Now Assist in Contract Management uses generative AI capabilities to analyze a contract for missing or non-standard clauses and conversational search to query documents using natural language. It also includes agentic AI capabilities that autom
View in ServiceNow docs →Now Assist in Document Intelligence
Now Assist in Document Intelligence release notes Now Assist in Document Intelligence application uses generative AI to extract information from documents, summarize document content, and provide answers to predefined questions. Now Assist in Document Intelligence was enhanced and updated in the
View in ServiceNow docs →Now Assist in Platform Analytics
Now Assist in Platform Analytics release notes Now Assist for Platform Analytics consists of several skills and applications that let you generate and work with Platform Analytics objects through Generative AI. These skills let you analyze your business data through conversational interactions, with
View in ServiceNow docs →Now Assist in Virtual Agent
Now Assist in Virtual Agent release notes Now Assist in Virtual Agent application uses generative AI skills in your conversational experiences. Now Assist in Virtual Agent uses large language models (LLMs) to create a natural-language conversational experience that can improve the success of you
View in ServiceNow docs →Now Assist for Vulnerability Response
Now Assist for Vulnerability Response release notes Now Assist for Vulnerability Response application can help your vulnerability analysts and remediation owners track, monitor, and remediate vulnerable items autonomously with intelligent workflows and generative AI skills. Now Assist for Vulner
View in ServiceNow docs →Now Assist Skill Kit
Now Assist Skill Kit release notes Now Assist Skill Kit application enables AI developers to create custom skills and to have greater flexibility with the generative AI capabilities of Now Assist. Now Assist Skill Kit was enhanced and updated in the Zurich release. Now Assist Skill Kit highlight
View in ServiceNow docs →ServiceNow AI Lens
ServiceNow AI Lens release notes With ServiceNow AI Lens, which is a ServiceNow® Now Assist application, you can use generative AI to scan, extract, comprehend, and synthesize data to optimize your workflows. ServiceNow AI Lens was enhanced and updated in the Zurich release.
View in ServiceNow docs →