Now Assist and agentic AI in Yokohama
37 documented changes · March 2025
Now Assist and agentic AI
Now Assist and agentic AI release notes Now Assist and agentic AI product enhancements and updates in the Yokohama release. Now Assist brings generative AI capabilities to the ServiceNow AI Platform. With Now Assist, you can improve the productivity and efficiency in your organization, deliver bette
View in ServiceNow docs →AI Control Tower
AI Control Tower release notes The ServiceNow®AI Control Tower application provides a centralized workspace for AI stewards to manage and monitor AI within the enterprise. The AI Inventory, based on a unified AI asset data model on the ServiceNow AI Platform® along with associated governance busines
View in ServiceNow docs →Generative AI Controller
Generative AI Controller release notes Generative AI Controller application enables you to use generative AI capabilities with third-party large language model (LLM) providers on the ServiceNow AI Platform. You can reduce complexity and enhance the user experience in your organization by generat
View in ServiceNow docs →Knowledge Graph
Knowledge Graph release notes Knowledge Graph enables you to create and manage knowledge graph schema for the out of the box (OOTB) integrations for Virtual Agent. Knowledge Graph is a new Now Assist platform capability in the Yokohama release. Knowledge Graph highlights for the Yokohama release
View in ServiceNow docs →Now Assist
Now Assist release notes Now Assist experience brings generative AI to your organization. You can improve productivity and efficiency by delivering better self-service, recommending actions, delivering answers, and providing your users with AI Search. Now Assist was enhanced and updated in the Y
View in ServiceNow docs →Now Assist AI agents
AI agents release notes AI agents application provides solutions that can perceive the environment, decide, and proactively act to achieve specific goals without the need for constant human oversight. Now Assist AI agents is a new application in the Yokohama release.
View in ServiceNow docs →Now Assist for App Engine
Now Assist for App Engine release notes Now Assist for App Engine application enables creators to enhance custom applications with AI agents and skills that application users can leverage at runtime. Now Assist for App Engine is a new application in the Yokohama Patch 3 release. Now Assist for A
View in ServiceNow docs →Now Assist for Collaborative Work Management
Now Assist for Collaborative Work Management release notes Now Assist for Collaborative Work Management (CWM) application uses generative AI skills to improve time to value for the tasks you perform in the CWM workspace. Now Assist for CWM is a new application in the Yokohama release. Now Assist
View in ServiceNow docs →Now Assist for Configuration Management Database (CMDB)
Now Assist for Configuration Management Database (CMDB) release notes Now Assist for CMDB application displays comprehensive summaries for configuration items (CIs) and accelerates the process of remediating duplicate CIs. Now Assist for CMDB was enhanced and updated in the Yokohama release. Now
View in ServiceNow docs →Now Assist for Creator
Now Assist for Creator release notes Now Assist for Creator application includes generative AI skills that can make developing on the ServiceNow AI Platform more efficient. Now Assist for Creator was enhanced and updated in the Yokohama release. Now Assist for Creator highlights for the Yokohama
View in ServiceNow docs →Now Assist for Customer Service Management (CSM)
Now Assist for Customer Service Management (CSM) release notes Now Assist for CSM application brings generative AI to Customer Service Management (CSM). You can improve productivity and efficiency by delivering better self-service, recommending actions, and delivering answers. Now Assist for CSM
View in ServiceNow docs →Now Assist for Enterprise Architecture (EA)
Now Assist for Enterprise Architecture (EA) release notes Now Assist for Enterprise Architecture (EA) application introduces generative AI skills into the Enterprise Architecture Workspace. You can summarize Architectural Decision Records (ADR) in the Enterprise Architecture Workspace. Now Assis
View in ServiceNow docs →Now Assist for Field Service Management (FSM)
Now Assist for Field Service Management (FSM) release notes Now Assist for FSM application brings generative AI to Field Service Management. Now Assist for FSM was enhanced and updated in the Yokohama release. Now Assist for FSM highlights for the Yokohama release
View in ServiceNow docs →Now Assist for Financial Services Operations (FSO)
Now Assist for Financial Services Operations (FSO) release notes Now Assist for Financial Services Operations (FSO) application brings generative and agentic AI to Financial Services Operations. Features include AI agents, case summarization, disputes intake via Virtual Agent, and support for th
View in ServiceNow docs →Now Assist for Hardware Asset Management (HAM)
Now Assist for Hardware Asset Management (HAM) release notes Now Assist for Hardware Asset Management (HAM) application brings agentic AI to Hardware Asset Management. Now Assist for Hardware Asset Management (HAM) is a new application in the Yokohama release. Now Assist for Hardware Asset Manag
View in ServiceNow docs →Now Assist for HR Service Delivery (HRSD)
Now Assist for HR Service Delivery (HRSD) release notes Now Assist for HR Service Delivery (HRSD) application enables agents to summarize case information, generate resolution notes, and summarize the chat information for an interaction. Your agents can understand the chat and case context and
View in ServiceNow docs →Now Assist for IT Operations Management (ITOM)
Now Assist for IT Operations Management (ITOM) release notes Now Assist for ITOM application brings generative AI to ITOM. Now Assist for ITOM was enhanced and updated in the Yokohama release. Now Assist for ITOM highlights for the Yokohama release
View in ServiceNow docs →Now Assist for IT Service Management (ITSM)
Now Assist for IT Service Management (ITSM) release notes Now Assist for IT Service Management (ITSM) application brings agentic AI to IT Service Management. Now Assist for IT Service Management (ITSM) was enhanced and updated in the Yokohama release. Now Assist for IT Service Management (ITSM)
View in ServiceNow docs →Now Assist for Operational Technology Manager (OTM)
Now Assist for Operational Technology Manager (OTM) release notes Now Assist for Operational Technology Manager (OTM) application helps streamline processes in the Industrial Workspace related to your Operational Technology (OT) device data. Now Assist for Operational Technology Manager (OTM) is
View in ServiceNow docs →Now Assist for Order Management
Now Assist for Order Management release notes Now Assist for Order Management application brings platform AI capabilities to Sales and Order Management. Now Assist for Order Management is a new application in the Yokohama release. Now Assist for Order Management highlights for the Yokohama relea
View in ServiceNow docs →Now Assist for Sales Force Automation (SFA)
Now Assist for Sales Force Automation (SFA) release notes Now Assist for SFA application brings platform AI capabilities to Sales and Order Management. Now Assist for SFA is a new application in the Yokohama release. Now Assist for SFA highlights for the Yokohama release
View in ServiceNow docs →Now Assist for Security Incident Response
Now Assist for Security Incident Response release notes Now Assist for Security Incident Response application can help your security analysts resolve security incidents autonomously with intelligent workflows and generative AI skills. Now Assist for Security Incident Response was enhanced and up
View in ServiceNow docs →Now Assist for Software Asset Management (SAM)
Now Assist for Software Asset Management (SAM) release notes Now Assist for Software Asset Management (SAM) application brings generative AI to IT Asset Management. Now Assist for SAM is a new application in the Yokohama release. Now Assist for Software Asset Management (SAM) highlights for the
View in ServiceNow docs →Now Assist Skill Kit
Now Assist Skill Kit release notes Now Assist Skill Kit application enables AI developers to create custom skills and to have greater flexibility with Now Assist's generative AI capabilities. Now Assist Skill Kit was enhanced and updated in the Yokohama release. Now Assist Skill Kit highlights f
View in ServiceNow docs →Now Assist for Software Asset Management (SAM)
Now Assist for Software Asset Management (SAM) release notes Now Assist for Software Asset Management (SAM) application brings generative AI to IT Asset Management. Now Assist for SAM is a new application in the Yokohama release. Now Assist for Software Asset Management (SAM) highlights for the
View in ServiceNow docs →Now Assist for Source-to-Pay Operations
Now Assist for Source-to-Pay Operations release notes Now Assist for Source-to-Pay Operations application includes generative AI skills that can make developing on the ServiceNow AI Platform more efficient. Now Assist for Source-to-Pay Operations was enhanced and updated in the Yokohama release
View in ServiceNow docs →Now Assist for Strategic Portfolio Management (SPM)
Now Assist for Strategic Portfolio Management (SPM) release notes Now Assist for Strategic Portfolio Management (SPM) application introduces generative AI skills into Strategic Portfolio Management. You can summarize feedback or content in Docs, create stories from epics, generate concise projec
View in ServiceNow docs →Now Assist for Telecommunications, Media and Technology (TMT)
Now Assist for Telecommunications, Media and Technology (TMT) release notes Now Assist for TMT application enriches purpose-built industry workflows with generative AI to supercharge insights, actions, and self-service experiences. Now Assist for TMT was enhanced and updated in the Yokohama rele
View in ServiceNow docs →Now Assist for Workplace Service Delivery (WSD)
Now Assist for Workplace Service Delivery (WSD) release notes Now Assist for Workplace Service Delivery (WSD) application enables agents to summarize case information, generate resolution notes, and summarize the chat information for an interaction. Your agents can understand the chat and case c
View in ServiceNow docs →Now Assist in AI Search
Now Assist in AI Search release notes Now Assist in AI Search application combines the power of search with the Now LLM Service agentic AI model to provide actionable AI-generated or AI-selected answers in user searches. Now Assist in AI Search was enhanced and updated in the Yokohama releas
View in ServiceNow docs →Now Assist in Contract Management
Now Assist in Contract Management release notes Now Assist in Contract Management uses generative AI capabilities to analyze a contract for missing or non-standard clauses and conversational search to query documents using natural language. It also includes agentic AI capabilities that autom
View in ServiceNow docs →Now Assist in Document Intelligence
Now Assist in Document Intelligence release notes Now Assist in Document Intelligence application uses generative AI to extract information from documents, summarize document content, and provide answers to predefined questions. Now Assist in Document Intelligence was enhanced and updated in the
View in ServiceNow docs →Now Assist in Platform Analytics
Now Assist in Platform Analytics release notes Now Assist for Platform Analytics consists of several skills and applications that let you generate and work with Platform Analytics objects through Generative AI. These skills let you analyze your business data through conversational interactions, with
View in ServiceNow docs →Now Assist in Virtual Agent
Now Assist in Virtual Agent release notes Now Assist in Virtual Agent application uses generative AI skills in your conversational experiences. Now Assist in Virtual Agent uses large language models (LLMs) to create a natural-language conversational experience that can improve the success of you
View in ServiceNow docs →Now Assist for Vulnerability Response
Now Assist for Vulnerability Response release notes The Now Assist for Vulnerability Response application can help your vulnerability analysts and remediation owners resolve vulnerable items autonomously with intelligent workflows and generative AI skills. Now Assist for Vulnerability Response was e
View in ServiceNow docs →ServiceNow AI Lens
ServiceNow AI Lens release notes With ServiceNow AI Lens, which is a ServiceNow® Now Assist application, you can use generative AI to scan, extract, comprehend, and synthesize data to optimize your workflows. ServiceNow AI Lens is a new application in the Yokohama release.
View in ServiceNow docs →Now Assist Skill Kit
Now Assist Skill Kit release notes Now Assist Skill Kit application enables AI developers to create custom skills and to have greater flexibility with Now Assist's generative AI capabilities. Now Assist Skill Kit was enhanced and updated in the Yokohama release. Now Assist Skill Kit highlights f
View in ServiceNow docs →