Financial Services Operations in Zurich
12 documented changes · September 2025
Financial Services Operations
Financial Services Operations release notes Financial Services Operations has new and updated features in the Zurich release. Card data security release notes
View in ServiceNow docs →Card data security
Card data security release notes Card data security application enables you to tokenize sensitive card data, such as primary account numbers (PANs), in Financial Services Operations dispute workflows. Card data security is a new application in the Zurich release. Card data security highlights fo
View in ServiceNow docs →Dispute Rules Content Pack for Mastercard
Dispute Rules Content Pack for Mastercard release notes Dispute Rules Content Pack for Mastercard application provides a questionnaire for intake of dispute-related information under various dispute categories per Mastercard guidelines. Dispute Rules Content Pack for Mastercard was enhanced and
View in ServiceNow docs →Dispute Rules Content Pack for Nacha
Dispute Rules Content Pack for Nacha release notes Dispute Rules Content Pack for Nacha application enables receiving depository financial institutions (RDFIs) to access operating guidelines for checking the eligibility of disputed automated clearing house (ACH) transactions. Dispute Rules C
View in ServiceNow docs →Dispute Rules Content Pack for Visa
Dispute Rules Content Pack for Visa release notes Dispute Rules Content Pack for Visa application provides questionnaires for dispute-related information intake under various dispute categories according to Visa guidelines. Dispute Rules Content Pack for Visa was enhanced and updated in the Zuri
View in ServiceNow docs →Financial Services Card Operations
Financial Services Card Operations release notes Financial Services Card Operations application enables dispute agents to expedite dispute resolutions by providing the required data and improve the overall experience. Financial Services Card Operations was enhanced and updated in the Zurich rele
View in ServiceNow docs →Financial Services Operations Core
Financial Services Operations Core release notes Financial Services Operations Core application provides a data model that enables financial institutions to create flexible data structures that meet their business needs. Financial Services Operations Core was enhanced and updated in the Zurich r
View in ServiceNow docs →Financial Services Operations Integration with Mastercard
Financial Services Operations Integration with Mastercard release notes Financial Services Operations Integration with Mastercard application enables financial institutions to manage the entire Mastercard dispute process. Financial Services Operations Integration with Mastercard is a new applica
View in ServiceNow docs →Financial Services Operations Integration with Visa
Financial Services Operations Integration with Visa release notes Financial Services Operations Integration with Visa application enables easier integration with workflow applications, such as the card operations dispute management playbook with Visa Resolve Online (VROL) subflows. Financial Ser
View in ServiceNow docs →Mastercard Spoke
Mastercard Spoke release notes Mastercard Spoke application enables seamless integration with Mastercard’s Mastercom API Suite and Mastercom Extended APIs, enabling organizations to manage the full card dispute life-cycle, including pre-arbitration and arbitration case filings. Mastercard Sp
View in ServiceNow docs →Now Assist for Financial Services Operations (FSO)
Now Assist for Financial Services Operations (FSO) release notes Now Assist for Financial Services Operations (FSO) application brings generative and agentic AI to Financial Services Operations. Features include AI agents, case summarization, disputes intake via Virtual Agent, and support for th
View in ServiceNow docs →Visa Spoke
Visa Spoke release notes Visa Spoke application enables the ServiceNow AI Platform to connect with the Visa Resolve Online (VROL) API suite and Visa Stop Payment Service (VSPS) APIs, providing seamless access to Visa card, payment, and dispute resolution services. Visa Spoke was enhanced and upd
View in ServiceNow docs →