What changed in Field Service Management in ServiceNow Zurich?

ServiceNow Zurich (September 2025) introduced 2 changes to Field Service Management, including 2 new features, 0 behavioral changes, and 0 deprecations.

Field Service Management in Zurich

2 documented changes · September 2025

New

Changed

Deprecated

Fixed

Relevant to:CIS-FSM

🆕 Newmedium impact

Field Service Management

Field Service Management release notes Field Service Management application unites AI, data, and workflows on a single enterprise-grade platform to revolutionize field operations in completion of any job the first time, every time. Field Service Management was enhanced and updated in the Zurich

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🆕 Newmedium impact

Now Assist for FSM

Now Assist for FSM release notes Now Assist for FSM application brings generative AI to Field Service Management. Now Assist for FSM was enhanced and updated in the Zurich release. Now Assist for FSM highlights for the Zurich release

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Field Service Management in Other Releases

Washington DC(1 changes)Xanadu(2 changes)Yokohama(2 changes)

← All Zurich changes All versions