What changed in Field Service Management in ServiceNow Yokohama?

ServiceNow Yokohama (March 2025) introduced 2 changes to Field Service Management, including 2 new features, 0 behavioral changes, and 0 deprecations.

Field Service Management in Yokohama

2 documented changes · March 2025

New

Changed

Deprecated

Fixed

Relevant to:CIS-FSM

🆕 Newhigh impact

Field Service Management

Field Service Management release notes Field Service Management application automates processes, enhances communication, and transforms field service delivery with AI-powered workflows to resolve customer needs efficiently, transparently, and proactively. Field Service Management was enhanced a

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🆕 Newmedium impact

Now Assist for Field Service Management (FSM)

Now Assist for Field Service Management (FSM) release notes Now Assist for FSM application brings generative AI to Field Service Management. Now Assist for FSM was enhanced and updated in the Yokohama release. Now Assist for FSM highlights for the Yokohama release

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Field Service Management in Other Releases

Washington DC(1 changes)Xanadu(2 changes)Zurich(2 changes)

← All Yokohama changes All versions