AI Experiences in Zurich
14 documented changes · September 2025
AI Experiences
AI Experiences release notes AI Experiences has new and updated features in the Zurich release. AI Control Tower release notes
View in ServiceNow docs →AI Control Tower
AI Control Tower release notes AI Control Tower application provides a centralized workspace for AI stewards to manage and monitor AI within the enterprise. AI Control Tower was enhanced and updated in the Zurich release. AI Control Tower highlights for the Zurich release
View in ServiceNow docs →Conversation Insights
Conversation Insights release notes Conversation Insights application delivers Inferred customer satisfaction (CSAT) scores, with underlying factors that improve CSAT actionability. Conversation Insights is a new application in the Zurich release. Conversation Insights highlights for the Zurich
View in ServiceNow docs →Conversation Improvement Themes
Conversation Improvement Themes release notes The ServiceNow® Conversation Improvement Themes application transforms conversation evaluations from AI Control Tower into long-term performance insights by analyzing conversation quality data over time. Conversation Improvement Themes is a new applicati
View in ServiceNow docs →Document Intelligence
Document Intelligence release notes Document Intelligence application is an artificial intelligence (AI) solution that quickly and accurately categorizes and extracts information from documents. Document Intelligence was enhanced and updated in the Zurich release. Document Intelligence highlight
View in ServiceNow docs →Generative AI Controller
Generative AI Controller release notes Generative AI Controller application enables you to use generative AI capabilities with third-party large language model (LLM) providers on the ServiceNow AI Platform. Generate and summarize content, analyze user sentiment, and write unique prompts. Generat
View in ServiceNow docs →Knowledge Graph
Knowledge Graph release notes Knowledge Graph enables you to create and manage a Knowledge Graph schema for default integrations with Virtual Agent. Knowledge Graph was enhanced and updated in the Zurich release. Knowledge Graph highlights for the Zurich release
View in ServiceNow docs →MCP Server Console
MCP Server Console release notes MCP Server Console application enables secure and governed access to functionality on a ServiceNow instance for AI applications with Model Context Protocol (MCP) servers. MCP servers extend ServiceNow AI Platform® functionality into any external MCP client and em
View in ServiceNow docs →Now Assist AI agents
Now Assist AI agents release notes Now Assist AI Agents application provides solutions that can perceive the environment, decide, and proactively act to achieve specific goals without the need for constant human oversight. Now Assist AI Agents was enhanced and updated in the Zurich Now Assist AI
View in ServiceNow docs →Now Assist in Document Intelligence
Now Assist in Document Intelligence release notes Now Assist in Document Intelligence application uses generative AI to extract information from documents, summarize document content, and provide answers to predefined questions. Now Assist in Document Intelligence was enhanced and updated in the
View in ServiceNow docs →Now Assist Skill Kit
Now Assist Skill Kit release notes Now Assist Skill Kit application enables AI developers to create custom skills and to have greater flexibility with the generative AI capabilities of Now Assist. Now Assist Skill Kit was enhanced and updated in the Zurich release. Now Assist Skill Kit highlight
View in ServiceNow docs →Predictive Intelligence
Predictive Intelligence release notes Predictive Intelligence application enables you to create and train machine learning models to help improve the performance, efficiency, and flexibility of your systems. Predictive Intelligence was enhanced and updated in the Zurich release. Predictive Intel
View in ServiceNow docs →ServiceNow AI Lens
ServiceNow AI Lens release notes With ServiceNow AI Lens, which is a ServiceNow® Now Assist application, you can use generative AI to scan, extract, comprehend, and synthesize data to optimize your workflows. ServiceNow AI Lens was enhanced and updated in the Zurich release.
View in ServiceNow docs →Agentic Desktop
Agentic Desktop release notes Agentic Desktop application enables you to design, configure, and manage desktop actions to automate repetitive tasks. These desktop actions are executed by AI agents created in AI Agent Studio. Agentic Desktop is a new application in the Zurich release. Agentic Des
View in ServiceNow docs →