AI Experiences in Yokohama
12 documented changes · March 2025
AI Experiences
AI Experiences release notes AI Experiences has new and updated features in the Yokohama release. AI Control Tower release notes
View in ServiceNow docs →AI Control Tower
AI Control Tower release notes The ServiceNow®AI Control Tower application provides a centralized workspace for AI stewards to manage and monitor AI within the enterprise. The AI Inventory, based on a unified AI asset data model on the ServiceNow AI Platform® along with associated governance busines
View in ServiceNow docs →Conversation Insights
Conversation Insights release notes Conversation Insights application delivers Inferred customer satisfaction (CSAT) scores, with underlying factors that improve CSAT actionability. Conversation Insights is a new application in the Yokohama release. Conversation Insights highlights for the Yokoh
View in ServiceNow docs →Document Intelligence
Document Intelligence release notes Document Intelligence application is an artificial intelligence (AI) solution that quickly and accurately categorizes and extracts information from documents. Document Intelligence was enhanced and updated in the Yokohama release. Document Intelligence highlig
View in ServiceNow docs →Generative AI Controller
Generative AI Controller release notes Generative AI Controller application enables you to use generative AI capabilities with third-party large language model (LLM) providers on the ServiceNow AI Platform. You can reduce complexity and enhance the user experience in your organization by generat
View in ServiceNow docs →Knowledge Graph
Knowledge Graph release notes Knowledge Graph enables you to create and manage knowledge graph schema for the out of the box (OOTB) integrations for Virtual Agent. Knowledge Graph is a new Now Assist platform capability in the Yokohama release. Knowledge Graph highlights for the Yokohama release
View in ServiceNow docs →Now Assist
Now Assist release notes Now Assist experience brings generative AI to your organization. You can improve productivity and efficiency by delivering better self-service, recommending actions, delivering answers, and providing your users with AI Search. Now Assist was enhanced and updated in the Y
View in ServiceNow docs →Now Assist Analytics
Now Assist Analytics release notes Now Assist Analytics application helps Now Assist admins monitor the usage and performance of generative AI features and capabilities offered under Now Assist. Now Assist Analytics was enhanced and updated in the Yokohama release. Now Assist Analytics highlight
View in ServiceNow docs →Now Assist Skill Kit
Now Assist Skill Kit release notes Now Assist Skill Kit application enables AI developers to create custom skills and to have greater flexibility with Now Assist's generative AI capabilities. Now Assist Skill Kit was enhanced and updated in the Yokohama release. Now Assist Skill Kit highlights f
View in ServiceNow docs →Now Assist in Document Intelligence
Now Assist in Document Intelligence release notes Now Assist in Document Intelligence application uses generative AI to extract information from documents, summarize document content, and provide answers to predefined questions. Now Assist in Document Intelligence was enhanced and updated in the
View in ServiceNow docs →Predictive Intelligence
Predictive Intelligence release notes Predictive Intelligence application enables you to create and train machine learning models to help improve performance, efficiency, and flexibility to your systems. Predictive Intelligence was enhanced and updated in the Yokohama release. Predictive Intelli
View in ServiceNow docs →ServiceNow AI Lens
ServiceNow AI Lens release notes With ServiceNow AI Lens, which is a ServiceNow® Now Assist application, you can use generative AI to scan, extract, comprehend, and synthesize data to optimize your workflows. ServiceNow AI Lens is a new application in the Yokohama release.
View in ServiceNow docs →