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Risk Calculations and Post Incident Response

ServiceNow CIS-SIR Study Guide

Overview

Risk calculation helps prioritize incidents and resources. Post-incident activities like lessons learned and metrics analysis drive continuous improvement.

Why It Matters for the Exam

Risk and Post-Incident covers 12% of the CIS-SIR exam. This tests understanding of how incidents impact organizational risk and how to improve over time.

Key Concepts to Master

1Risk scoring methodology
2Severity and impact calculation
3Business impact analysis
4Post-incident review process
5Lessons learned documentation
6Metrics and KPIs
7Trend analysis
8Continuous improvement

💡 Exam Tips & Strategy

Focus on risk calculation factors and how they influence prioritization. Know the components of a post-incident review and what metrics matter.

7
Practice Questions
12%
Exam Weight
CIS-SIR
Certification