CIS-HAM Zurich Delta Exam
Maintain your Certified Implementation Specialist - Hardware Asset Management certification by completing the Zurich delta exam. Learn what's new and validate your updated knowledge.
Delta Exam Timeline
What's New in Zurich
Key changes and features you need to know for the delta exam.
Review the Official Study Guide
ServiceNow provides a detailed study guide covering all Zurich release changes for the CIS-HAM certification.
Open Study GuidePrepare with Practice Questions
Reinforce your knowledge with our CIS-HAM practice materials.
ITAM Overview & Fundamentals
IT asset management basics, hardware asset lifecycle, implementation best practices, personas and roles.
Data Integrity & Sources
Trustworthy data, assets vs CIs, hardware discovery, normalization, and Hardware Model Normalization.
Practical Asset Management
Consumables, inventory and stock, automation, asset flows, tasks, contract management, and retirement.
Operational Integration
Reports, dashboards, Hardware Asset Workspace, requests, procurement, data certification, and hygiene.
Financial Management
Hardware contract financials, rate cards, expense lines, depreciation, fixed assets, and total cost of ownership.
Delta Exam Tips
Format & Structure
- •Non-proctored, online exam on Now Learning
- •10 multiple-choice questions
- •20 minute time limit
- •Up to 3 retakes allowed
Preparation Strategy
- •Focus on Zurich release notes
- •Review the official delta study guide
- •Practice in a Zurich PDI instance
- •Complete any related Now Learning courses
Don't Let Your Certification Expire
Complete your CIS-HAM Zurich delta exam before April 16, 2026.