CIS-ITSMvsCIS-HR
Compare ServiceNow Certified Implementation Specialist - IT Service Management and Certified Implementation Specialist - Human Resources certifications to find the right path for your career.
CIS-ITSM
professionalCertified Implementation Specialist - IT Service Management
The CIS-ITSM certification validates your expertise in implementing ServiceNow IT Service Management solutions including Incident, Problem, Change, and Request Management.
CIS-HR
professionalCertified Implementation Specialist - Human Resources
The CIS-HR certification validates your expertise in implementing ServiceNow HR Service Delivery applications, including employee service center, case management, and HR workflows.
Side-by-Side Comparison
Compare exam details, costs, and requirements.
| Comparison | CIS-ITSM | CIS-HR |
|---|---|---|
| Exam Questions | 60 | 60 |
| Duration | 90 minutes | 90 minutes |
| Passing Score | 70% | 70% |
| Exam Cost | $315 | $315 |
| Level | Professional | Professional |
| Format | Multiple choice and multiple select | Multiple choice and multiple select |
| Release | Yokohama | Yokohama |
| Prerequisites | ServiceNow CSA certification, ITSM implementation experience, ITIL Foundation knowledge recommended | ServiceNow CSA certification, HR Service Delivery implementation experience, Understanding of HR processes |
Which Should You Choose?
Both certifications are at a similar level. Choose based on your job responsibilities, career goals, and the specific ServiceNow modules you work with most frequently.
Choose CIS-ITSM if:
- •You work primarily with it service management functions
- •Your role requires certified implementation specialist - it service management expertise
- •You want to demonstrate professional-level ServiceNow skills
Choose CIS-HR if:
- •You work primarily with human resources functions
- •Your role requires certified implementation specialist - human resources expertise
- •You want to demonstrate professional-level ServiceNow skills
Ready to Start Preparing?
Try our free practice questions to see which certification fits your current knowledge.