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Delta ExamBrazil Release

CIS-ITSM Brazil Delta Exam

Everything you need to pass the Certified Implementation Specialist - IT Service Management delta exam for the Brazil release. Tips from Reddit, key topics, and practice questions.

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Key Topics for Brazil

Focus your study on these areas — they're most likely to appear on the delta exam.

  • 1Change Management: sn_change_admin, lockdown conflicts, Enhanced Security plugin on upgrade
  • 2Incident Management: On-Hold auto resolve, business-day auto-close, incident_manager roles
  • 3Service Catalog: subscription enforcement property, request management ACLs, Angular portal plugin
  • 4Service Operations Workspace: UI16 link redirection and Related records tab
  • 5On-Call Scheduling: rota_admin bulk onboarding and escalation logging
  • 6ITSM MCP Server: base role, required plugins, deprecated escalate tool

⚠️ Prerequisite Required: CIS-DF

You must hold the CIS-DF certification before taking this delta exam.

Free Brazil Delta Practice Questions

Test your knowledge of Brazil features before taking the delta exam.

1
knowledge

Starting with the Brazil release, what happens to the ITSM Enhanced Security Features plugin (com.snc.itsm.enhanced_security) when an existing instance is upgraded?

AIt is activated automatically during the upgrade, adding "deny unless authenticated" ACL rules to several ITSM tables
BIt remains inactive and must be requested from ServiceNow Support
CIt is activated only on newly provisioned instances, as before
DIt is removed and its ACL rules are merged into the itil role

👆 Click an option above to select your answer

2
knowledgeSelect all that apply

In the Australia release, the granular sn_change_admin role can be assigned to let users configure Change Management features and properties. Which roles does sn_change_admin include? (Choose three.)

Asn_change_writer
Bchange_manager
Csn_change_cab.cab_manager
Ditil_admin
Esn_change_read_only

👆 Click an option above to select your answer

3
application

In the Brazil release, a change request is scheduled inside an active change lockdown period. What does change lockdown conflict detection do with this change request?

AMarks it with an Inside Change Lockdown conflict and places it on hold until it is rescheduled outside the lockdown period
BCancels the change request automatically
CConverts it to an emergency change so it can bypass the lockdown
DSends it to the CAB for an override approval while it keeps progressing

👆 Click an option above to select your answer

4
understanding

In the Brazil release, how does Compliance dynamic schema store risk and compliance details on change requests?

AAs name and value pairs in a single field, using the platform Dynamic Schema feature, without adding columns to the Change Request table
BBy adding a new column to the Change Request table for each compliance attribute
CIn a separate related table with one record per attribute linked to the change request
DIn the change request work notes as structured journal entries

👆 Click an option above to select your answer

5
application

In the Brazil release, an incident is placed in the On Hold state with the reason Awaiting Caller Information and the caller never responds to any of the reminder notifications. What happens once all attempts are exhausted?

AThe incident is automatically resolved with the resolution code Resolved - No response from caller
BThe incident is automatically cancelled and the caller is notified
CThe incident moves back to In Progress and is reassigned to the assignment group manager
DThe incident stays On Hold until an agent manually resolves it

👆 Click an option above to select your answer

6
knowledge

Starting with the Brazil release, on newly provisioned (zboot) instances, which role replaces the inherited itil role in the incident manager [incident_manager] role?

Aincident_write
Bsn_incident_admin
Citil_admin
Dsn_mim_admin

👆 Click an option above to select your answer

7
understanding

Starting with the Brazil release, how is the auto-close period for resolved incidents (glide.ui.autoclose.time) measured?

AIn business days instead of calendar days
BIn calendar days instead of business days
CIn hours since the incident was resolved
DIn the number of reminder notifications sent to the caller

👆 Click an option above to select your answer

8
application

Starting with the Australia release, an admin wants to onboard many teams onto on-call rotations in a single guided flow. Which role is required, and where is the feature found?

AThe rota_admin role, using On-Call Bulk Onboarding in Service Operations Workspace
BThe sn_on_call_admin role, using the On-Call Scheduling module in Core UI
CThe oc_read role, using On-Call Bulk Onboarding in Service Operations Workspace
DThe admin role, using the Service Catalog

👆 Click an option above to select your answer

9
knowledge

In the Brazil release, what is the default for the com.snc.on_call_rotation.log_escalations property, and what happens to its value on upgraded instances?

AIt is enabled (true) by default; on upgrade the existing value is left unchanged
BIt is enabled (true) by default; on upgrade it is forced to true
CIt is disabled (false) by default; on upgrade it is forced to false
DIt is removed; escalations are always logged

👆 Click an option above to select your answer

10
understanding

In the Brazil release, an administrator wants to make sure users who do not meet a catalog item's "Available for" user criteria cannot access it, even when they are subscribed to the parent service offering. How should glide.sc.catalog_item.subscription_enforcement be set?

Arequire_criteria
Ballow_bypass (the default)
Cenforce_subscription
Dstrict

👆 Click an option above to select your answer

11
understanding

Starting with the Brazil release, what changed in the ACL records that the catalog team owns on request management tables such as Request [sc_request] and Requested Item [sc_req_item]?

AThey no longer grant access based on the catalog role or catalog admin role; each retains at least one request management role
BThey now grant access to any user with the catalog role, replacing the request management roles
CThey were deleted, leaving the tables open to all authenticated users
DThey now require the admin role in addition to the catalog role

👆 Click an option above to select your answer

12
knowledge

In the Brazil release, what must an administrator on an upgraded instance do to move requesters from the Core UI catalog experience to the Angular portal?

AInstall the com.glideapp.servicecatalog.ui16_portal plugin
BNothing; the plugin is active by default on upgraded instances
CSet glide.sc.catalog_item.subscription_enforcement to allow_bypass
DInstall the com.snc.universal_request plugin

👆 Click an option above to select your answer

13
knowledge

In the Australia release, which system property must be set to true so that UI16 module links such as forms and lists redirect to the equivalent Service Operations Workspace experience?

Asn_sow_itsm_admin.experience_redirection_enabled.sow
Bglide.ui.sow.redirect
Csn_sow_itsm_admin.ui16_redirect
Dglide.ui16.redirect_to_workspace

👆 Click an option above to select your answer

14
knowledge

In the Brazil release of Service Operations Workspace for ITSM, where does the Attached knowledge related list appear by default when a knowledge article is attached to an incident?

AOn the Related records tab
BOn the Overview tab
CIn the contextual side panel
DOn the Details tab

👆 Click an option above to select your answer

15
knowledge

In the Australia release, how does the Employee Slate for ITSM home page card display service health?

AActive outages appear first with a red accent, followed by scheduled maintenance with an amber accent
BScheduled maintenance appears first with a red accent, followed by active outages with an amber accent
COnly active outages are shown; scheduled maintenance is listed in the Service Catalog
DOutages and maintenance are shown in a single list sorted by start date with no color distinction

👆 Click an option above to select your answer

16
knowledge

According to the Australia release notes, which plugin must be activated to make Universal Request available?

Acom.snc.universal_request
Bcom.glideapp.servicecatalog.ui16_portal
Ccom.snc.itsm.roles
Dcom.snc.itsm.enhanced_security

👆 Click an option above to select your answer

17
knowledge

According to the Australia release notes, in Simplified IT Service Management, which roles are used to configure Incident Management and Request Management?

Asn_incident_admin for Incident Management and sn_request_admin for Request Management
Bitil for Incident Management and catalog_admin for Request Management
Csn_incident_write for Incident Management and sn_request_write for Request Management
Dadmin for both Incident Management and Request Management

👆 Click an option above to select your answer

18
application

The sn_itsm_mcp_server.requester.escalate tool is deprecated and turned off by default. Which tool should a fulfiller use instead to escalate an incident?

Asn_itsm_mcp_server.incident.modify with the escalate and escalation_reason inputs
Bsn_itsm_mcp_server.request.modify with the urgency input
Csn_itsm_mcp_server.incident.get_details with the escalate input
Dtask_approval_decision with a reject decision

👆 Click an option above to select your answer

19
knowledgeSelect all that apply

Which plugins must be activated to use the ITSM MCP Server? (Choose three.)

Asn_itsm_gen_ai
Bsn_mcp_server
Csn_itsm_mcp_server
Dcom.snc.itsm.roles
Ecom.snc.itsm.virtualagent.lite

👆 Click an option above to select your answer

20
knowledge

Starting with the Brazil release, which plugin is being prepared for future deprecation?

AITSM Virtual Agent Conversation Topics Lite (com.snc.itsm.virtualagent.lite)
BService Catalog Angular portal (com.glideapp.servicecatalog.ui16_portal)
CUniversal Request (com.snc.universal_request)
DITSM Enhanced Security Features (com.snc.itsm.enhanced_security)

👆 Click an option above to select your answer

Exam Strategy

Follow these tips from people who've passed the delta.

✅ Do This

  • •Open the delta exam study guide on a second screen
  • •Have release notes open in another tab
  • •Use Ctrl+F to search for keywords from questions
  • •Multi-select questions: first answer is usually easy, second requires digging
  • •If not in study guide, check docs.servicenow.com

❌ Avoid This

  • •Not having the study guide open during the exam
  • •Trying to memorize instead of using Ctrl+F
  • •Rushing through multi-select questions
  • •Not checking the release notes when study guide doesn't have the answer

Brush Up Before Your Delta

Delta exams focus on new features, but knowing the fundamentals helps. We have 134 CIS-ITSM practice questions ready for you.

Incident Management

28 questions

Change Management

28 questions

Problem Management

24 questions

Request Management

22 questions

All CIS-ITSM Practice QuestionsTake Timed Mock Exam

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Study Resources

Official Study Guide

NowLearning

Brazil Release Notes

docs.servicenow.com

Exam Blueprint

Official topics & weights

Full CIS-ITSM Prep

Complete certification guide

Ready for the CIS-ITSM Brazil Delta?

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