Sales and Order Management in Zurich
16 documented changes · September 2025
Sales and Order Management
Sales and Order Management release notes ServiceNow®Sales and Order Management is a set of new and updated applications and features in the Zurich release. These applications enable you to manage the product sales life cycle in your organization, including leads, pre-sales opportunities, sales quote
View in ServiceNow docs →CPQ Configurator
CPQ Configurator release notes The ServiceNow® CPQ Configurator interface streamlines the configuration and pricing of customizable products that are added to opportunities, quotes, and orders. It also supports product configuration when modifying sold products and contracts. CPQ Configurator is
View in ServiceNow docs →Customer Engagement Sequences
Customer Engagement Sequences release notes Customer Engagement Sequences application enables customer-focused teams to execute structured, personalized outreach and follow-up activities to engage customers throughout the time they’re associated with your business. Customer Engagement Sequen
View in ServiceNow docs →Customer self-service for Sales and Order Management
Customer self-service for Sales and Order Management release notes Business Portal is a self-service web portal that supports your business-to-business (B2B) customers by providing integrated access to knowledge articles, community forums, service catalogs, and chatbots. Business Portal wa
View in ServiceNow docs →Lead-to-Cash Process Management
Lead-to-Cash Process Management release notes Lead-to-Cash Process Management application provides sales managers and contract administrators with a real-time, consolidated view of critical sales data, activities, and status related to sales entities such as opportunities, quotes, and orders
View in ServiceNow docs →Now Assist for CPQ
Now Assist for Configure, Price, Quote (CPQ) release notes Now Assist for CPQ application brings platform AI capabilities to Sales and Order Management. Now Assist for CPQ is a new application in the Zurich release. Now Assist for CPQ highlights for the Zurich release
View in ServiceNow docs →Now Assist for Order Management
Now Assist for Order Management release notes Now Assist for Order Management application brings platform AI capabilities to Sales and Order Management. Now Assist for Order Management is a new application in the Zurich release. Now Assist for Order Management highlights for the Zurich release
View in ServiceNow docs →Now Assist for Sales Force Automation (SFA)
Now Assist for Sales Force Automation (SFA) release notes Now Assist for Sales Force Automation (SFA) application brings platform AI capabilities to Sales and Order Management. Now Assist for SFA is a new application in the Zurich release. Now Assist for SFA highlights for the Zurich release
View in ServiceNow docs →Opportunity Management
Opportunity Management release notes Opportunity Management application enables your sales agents and account executives to create and manage opportunities. These opportunities identify and track potential sales based on identified customer needs. ServiceNow® Opportunity Management is a new
View in ServiceNow docs →Order Management
Order Management release notes Order Management application enables you to capture, manage, and fulfill product and service orders from enterprise customers. Order Management was enhanced and updated in the Zurich release. Order Management highlights for the Zurich release
View in ServiceNow docs →Partner Relationship Management
Partner Relationship Management release notes Partner Relationship Management application provides a unified workspace for sales, delivery, marketing, and operations to help you manage the entire partner life cycle. Partner Relationship Management is a new application in the Zurich release. Part
View in ServiceNow docs →Product Catalog Management and Pricing Management
Product Catalog Management and Pricing Management release notes Sales and Order Management applications include the ServiceNow® Product Catalog Management and ServiceNow®
View in ServiceNow docs →Quote Management
Quote Management release notes Quote Management application enables your sales agents to generate and manage sales quotes for your customers. Quote Management was enhanced and updated in the Zurich release. Quote Management highlights for the Zurich release
View in ServiceNow docs →Return Merchandise Authorization
Return Merchandise Authorization release notes RMA Case Management application enables customers to create cases for install base item. It offers simplified processes, decreased turnaround time, and a unified workflow. RMA Case Management is a new application in Return Merchandise Authorization
View in ServiceNow docs →Sales Forecasting
Sales Forecasting release notes Sales Forecasting application enables you to project your future sales and revenue based on data from an opportunity pipeline. Sales Forecasting was enhanced and updated in the Zurich release. Sales Forecasting highlights for the Zurich release
View in ServiceNow docs →Sales Territory Management
Sales Territory Management release notes Sales Territory Management application structures and optimizes the sales efforts of your organization based on territories. It involves overseeing daily sales activities, adjusting team assignments to verify complete customer coverage, monitoring s
View in ServiceNow docs →