Conversational Interfaces in Zurich
5 documented changes · September 2025
Conversational Interfaces
Conversational Interfaces release notes Conversational Interfaces includes enhancements and changes in the Xanadu release. Updates are available for the following Conversational Interfaces applications on the ServiceNow AI Platform.
View in ServiceNow docs →Agent Chat
Agent Chat release notes Agent Chat application enables agents to interact directly with end users through chat. Agent Chat was enhanced and updated in the Zurich release. Agent Chat highlights for the Zurich release
View in ServiceNow docs →Now Assist in Virtual Agent
Now Assist in Virtual Agent release notes Now Assist in Virtual Agent application uses generative AI skills in your conversational experiences. Now Assist in Virtual Agent uses large language models (LLMs) to create a natural-language conversational experience that can improve the success of you
View in ServiceNow docs →Sidebar
Sidebar release notes Sidebar application enables agents and subject matter experts to collaborate on user issues. Sidebar was enhanced and updated in the Zurich release. Sidebar highlights for the Zurich release
View in ServiceNow docs →Virtual Agent
Virtual Agent release notes Virtual Agent application provides user assistance through a conversational interface to help users to quickly obtain information and to perform common work tasks. Virtual Agent was enhanced and updated in the Zurich release. Virtual Agent highlights for the Zurich re
View in ServiceNow docs →