IT Service Management
IT Service Management release notes IT Service Management has new and updated features in the Yokohama Benchmarks release notes
View in ServiceNow docs →Benchmarks
Benchmarks release notes Benchmarks application gives you instant visibility into your key performance indicators (KPIs) and trends. Benchmarks was enhanced and updated in the Yokohama release. Benchmarks highlights for the Yokohama release
View in ServiceNow docs →Change Management
Change Management release notes Change Management application provides a tool for managing the life cycle of all changes in your organization, enabling rapid changes without compromising stability and governance. Change Management was enhanced and updated in the Yokohama release. Change Manageme
View in ServiceNow docs →DevOps Change Velocity
DevOps Change Velocity release notes DevOps Change Velocity application improves visibility into your DevOps data in a single system, automates and accelerates change processes, and helps you gain insights to measure the performance of your DevOps environment. DevOps Change Velocity was enhanced
View in ServiceNow docs →Digital End-User Experience
Digital End-User Experience release notes Digital End-User Experience (DEX) solution is a cloud-based tool providing IT with comprehensive visibility and monitoring for user applications, networks, and devices. The DEX suite includes Application and Device Health, which helps IT resolve device a
View in ServiceNow docs →Digital Portfolio Management
Digital Portfolio Management release notes Digital Portfolio Management Workspace enables you to view and manage the full life cycle of your services and applications. Digital Portfolio Management was enhanced and updated in the Yokohama release. Digital Portfolio Management highlights for the Y
View in ServiceNow docs →Incident Management
Incident Management release notes Incident Management application restores normal service operations while minimizing the impact to business operations and maintaining quality. Incident Management was enhanced and updated in the Yokohama release. Incident Management highlights for the Yokohama r
View in ServiceNow docs →ITSM Mobile Agent
ITSM Mobile Agent release notes ITSM Mobile Agent app delivers base system, mobile-first experiences designed for IT agents to triage, act on, and resolve incidents on the go. ITSM Mobile Agent was enhanced and updated in the Yokohama release. ITSM Mobile Agent highlights for the Yokohama releas
View in ServiceNow docs →ITSM Predictive Intelligence Workbench
ITSM Predictive Intelligence Workbench release notes ITSM Predictive Intelligence Workbench application provides prebuilt use case templates and guides you through your machine learning implementation to create intelligent IT Service Management (ITSM) business processes. ITSM Predictive Intellig
View in ServiceNow docs →ITSM Success Dashboard
ITSM Success Dashboard release notes ITSM Success Dashboard application provides insights into the IT leadership team and process owners that they can use to measure the performance of their ServiceNow® IT Service Management
View in ServiceNow docs →Now Assist for IT Service Management (ITSM)
Now Assist for IT Service Management (ITSM) release notes Now Assist for IT Service Management (ITSM) application brings agentic AI to IT Service Management. Now Assist for IT Service Management (ITSM) was enhanced and updated in the Yokohama release. Now Assist for IT Service Management (ITSM)
View in ServiceNow docs →On-Call Scheduling
On-Call Scheduling release notes On-Call Scheduling application helps you verify that dedicated support team members are available to resolve issues when they occur. On-Call Scheduling was enhanced and updated in the Yokohama release. On-Call Scheduling highlights for the Yokohama release
View in ServiceNow docs →Problem Management
Problem Management release notes Problem Management application helps you identify the cause of errors in the IT infrastructure that are reported as occurrences of related incidents. Problem Management was enhanced and updated in the Yokohama release. Problem Management highlights for the Yokoha
View in ServiceNow docs →Request Management
Request Management release notes Request Management application enables catalog items to be requested and fulfilled based on defined flows. Request Management was enhanced and updated in the Yokohama release. Request Management highlights for the Yokohama release
View in ServiceNow docs →Service Level Management
Service Level Management release notes Service Level Management application helps to gather service requirements, monitor, and report the quality and speed of the services provided. Service Level Management was enhanced and updated in the Yokohama release. Service Level Management highlights for
View in ServiceNow docs →Service Operations Workspace for ITSM
Service Operations Workspace for ITSM release notes Service Operations Workspace application is a configurable workspace that provides a unified agent experience for multiple IT Service Management and IT Operations Management capabilities. Service Operations Workspace for IT Service Management
View in ServiceNow docs →Service Portfolio Management
Service Portfolio Management release notes Service Portfolio Management application enables you to plan, design, build, and implement your services, service offerings, and service portfolios. Service Portfolio Management was enhanced and updated in the Yokohama release. Service Portfolio Managem
View in ServiceNow docs →Vendor Management Workspace
Vendor Management Workspace release notes Vendor Management Workspace application enables you to monitor the performance of your company's vendors and manage all vendor-related information from one location. This application is currently supported for the Yokohama release but some of the applica
View in ServiceNow docs →Workforce Optimization for ITSM
Workforce Optimization for ITSM release notes Workforce Optimization for ITSM application enables you to manage and maintain the productivity of your workforce from a single location. Workforce Optimization for ITSM was enhanced and updated in the Yokohama release. Workforce Optimization for ITS
View in ServiceNow docs →Site Reliability Operations
Site Reliability Operations release notes Site Reliability Operations application enables the enterprises to rely on digital services to deliver modern customer experiences. These digital services run on applications that need rapid development, testing, and production to deliver business ou
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