Overview
Reporting and dashboards transform raw ServiceNow data into actionable insights. The platform offers various report types for different visualization needs, plus dashboards to combine multiple reports into comprehensive views. Performance Analytics provides advanced trending and KPI tracking.
Why It Matters for the Exam
Reporting & Dashboards accounts for about 13% of the CSA exam. Every ServiceNow implementation needs reporting for operational visibility and management decision-making. Questions cover report creation, dashboard design, and basic Performance Analytics concepts.
Key Concepts to Master
💡 Exam Tips & Strategy
Focus on when to use different chart types for different data scenarios. Understand the difference between basic reporting and Performance Analytics (PA requires additional licensing). Know how to share reports and dashboards with other users or groups.