CIS-SPM Practice Questions

Certified Implementation Specialist - Strategic Portfolio Management

60 practice questions across 9 topics • 15 free

Exam Overview

60
Exam Questions
90 min
Duration
70%
Passing Score
$315
Exam Cost
60+
Practice Questions
15
Free Questions

Practice Questions

60 questions from 9 topics
1
understanding

Which of the following statements about ServiceNow Strategic Portfolio Management (SPM) is TRUE? I. SPM integrates Demand Management, Project Management, and Resource Management into a unified platform. II. SPM replaces all third-party project management tools automatically upon activation. III. SPM provides visibility into portfolio investments and their alignment with business objectives. IV. SPM requires separate licensing for each application module.

AI and III only
BII and IV only
CI, II, and III only
DAll of the above

👆 Click an option above to select your answer

2
knowledge

What is the primary purpose of the Demand Management application in ServiceNow?

ATo track incidents and problems
BTo capture, centralize, and assess strategic and operational demands
CTo manage change requests
DTo create financial reports

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3
understandingSelect all that apply

To what types of work items can a qualified demand be promoted? (Choose FOUR)

AProjects
BEnhancements
CIncidents
DChanges
EDefects
FKnowledge articles

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4
knowledge

What is the difference between top-down and bottom-up tasking approaches in Project Management?

ATop-down focuses on small tasks first; bottom-up focuses on phases first
BTop-down focuses on high-level tasks and phases first; bottom-up focuses on estimating small tasks first then aggregating upward
CTop-down is for waterfall projects; bottom-up is for agile projects
DThere is no difference between the two approaches

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5
knowledge

What is a milestone in ServiceNow Project Management?

AA project task with a duration of 7 days
BA project task with a duration of zero (0)
CA budget checkpoint in a project
DA required approval gate

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6
knowledge

What is the key element in understanding how resource management works in ServiceNow?

AThe project task
BThe resource plan
CThe time card
DThe allocation board

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7
understandingSelect all that apply

Which roles can use the Resource Finder to analyze resource availability? (Choose THREE)

Ait_project_manager
Bit_demand_manager
Cresource_manager
Dtimecard_user
Eadmin

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8
knowledge

What are the possible states of a time card in ServiceNow Time Card Management?

ADraft, Submitted, Closed
BPending, Submitted, Approved, Processed, Rejected, Recalled
CNew, In Progress, Complete
DOpen, Approved, Denied

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9
understandingSelect all that apply

What task types does the time card management feature work with? (Choose FOUR)

AProjects
BIncidents
CProblems
DChange Requests
EKnowledge Articles
FService Catalog Items

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10
knowledge

What is a cost model in ServiceNow Financial Management?

AA template for creating project budgets
BA set of rules, methods, and metrics that define how expenses are allocated to accounts in a hierarchy
CA report showing actual versus planned costs
DA dashboard displaying financial KPIs

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11
understandingSelect all that apply

Which components are used by the Financial Management application to allocate expenses? (Choose THREE)

AGeneral ledger
BFiscal period
CChange requests
DCost models
EIncident records

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12
knowledge

What are the two planning modes available for portfolio planning in ServiceNow?

ABasic and Expert
BSimple and Advanced
CStandard and Premium
DManual and Automatic

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13
understandingSelect all that apply

What visualizations are included in the Idea Manager dashboard? (Choose THREE)

AIdeas by state (pie chart)
BTop 10 ideas by votes (horizontal bar chart)
CIncident resolution times (line chart)
DIdeas trended by categories (line chart)
EChange request volumes (histogram)

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14
understanding

What capability does the integration of Collaborative Work Management (CWM) with Portfolio Planning provide?

AAutomatic incident creation from demands
BThe ability to plan and roadmap with Boards as planning items in a portfolio plan
CDirect integration with external project management tools
DAutomated resource allocation across all projects

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Exam Domains

SPM Implementation Overview

2%

Understanding SPM application architecture, implementation approach, key stakeholders, and integration with other ServiceNow applications

Idea and Demand

18%

Idea management, demand intake process, assessment criteria, scoring and prioritization, approval workflows, and idea-to-project conversion

Project Management

30%

Project creation, templates, work breakdown structure, task management, dependencies, milestones, project workbench, and risk/issue management

Resource Management

23%

Resource pools, allocation methods, capacity planning, utilization tracking, resource requests, and conflict management

Timecard Management

5%

Timecard configuration, submission workflows, approval processes, time entry rules, and project actuals integration

SPM Financials

10%

Budget management, cost tracking, benefit tracking, ROI calculations, financial plans, and cost breakdown structures

Portfolio Planning Workspace

8%

Portfolio visualization, bubble chart analysis, scenario planning, optimization, constraint management, and what-if analysis

SPM Platform Analytics & Dashboards

2%

SPM dashboards, Performance Analytics, key performance indicators, portfolio health metrics, and executive reporting

SPM Better Together

2%

Integration with ITSM, Change Management, CMDB, GRC, Agile, and third-party systems

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