professionalComing SoonYokohama Release
CIS-CSM - Certified Implementation Specialist - Customer Service Management
The CIS-CSM certification validates your expertise in implementing ServiceNow Customer Service Management solutions, including case management, customer portals, and customer service workflows.
Questions Coming Soon
Try CSA Practice Instead60
Exam Questions
90 min
Duration
70%
Passing Score
$315
Exam Cost
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Practice Questions
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Free Questions
Exam Domains
The CIS-CSM exam covers these key areas. Master each domain to maximize your chances of passing.
Practice by Topic
Focus on specific areas to strengthen your weak points.
Practice questions coming soon
We're preparing CIS-CSM practice questions. In the meantime:
Try CSA Practice QuestionsPrerequisites & Preparation
Recommended Prerequisites
- 1ServiceNow CSA certification
- 2Customer Service Management implementation experience
- 3Understanding of customer service best practices
Exam Format
- •Multiple choice and multiple select
- •Proctored online or at testing center
- •Results available immediately
- •Valid for current release (Yokohama)
Interested in This Certification?
Practice questions are coming soon. In the meantime, explore our CSA materials.