ServiceNow Customer Service Certifications
Customer service and field service management certifications. Covers case management, agent workspace, field service scheduling, and customer engagement workflows.
All Customer Service Certifications
Choose a certification to view exam details and start practicing.
CIS-CSM
Certified Implementation Specialist - Customer Service Management
The CIS-CSM certification validates your expertise in implementing ServiceNow Customer Service Management solutions, including case management, customer portals, and customer service workflows.
CIS-FSM
Certified Implementation Specialist - Field Service Management
The CIS-FSM certification validates your expertise in implementing ServiceNow Field Service Management solutions, including work orders, dispatch, and field technician management.
Ready to Get Customer Service Certified?
Start with free practice questions and build your confidence before the exam.