IT Service Management
IT Service Management release notes IT Service Management has new and updated features in the Xanadu Benchmarks release notes
View in ServiceNow docs →Benchmarks
Benchmarks release notes Benchmarks application gives you instant visibility into your key performance indicators (KPIs) and trends. Benchmarks was enhanced and updated in the Xanadu release. Benchmarks highlights for the Xanadu release
View in ServiceNow docs →DevOps Change Velocity
DevOps Change Velocity release notes DevOps Change Velocity application improves visibility into your DevOps data in a single system, automates and accelerates change processes, and helps you gain insights to measure the performance of your DevOps environment. DevOps Change Velocity was enhanced
View in ServiceNow docs →Digital End-User Experience
Digital End-User Experience release notes Digital End-User Experience (DEX) solution is a cloud-based tool providing IT with comprehensive visibility and monitoring for user applications, networks, and devices. The DEX suite includes two products: Application and Device Health, which helps IT re
View in ServiceNow docs →Digital Portfolio Management
Digital Portfolio Management release notes Digital Portfolio Management Workspace enables you to view and manage the full life cycle of your services and applications. The Digital Portfolio Management Workspace was enhanced and updated in the Xanadu release. Digital Portfolio Management highligh
View in ServiceNow docs →Incident Management
Incident Management release notes Incident Management application restores normal service operations while minimizing the impact to business operations and maintaining quality. Incident Management was enhanced and updated in the Xanadu release. Incident Management highlights for the Xanadu relea
View in ServiceNow docs →Now Assist for IT Service Management (ITSM)
Now Assist for IT Service Management (ITSM) release notes Now Assist for IT Service Management (ITSM) application brings generative AI to IT Service Management. Now Assist for IT Service Management (ITSM) was enhanced and updated in the Xanadu release. Now Assist for IT Service Management (ITSM)
View in ServiceNow docs →On-Call Scheduling
On-Call Scheduling release notes On-Call Scheduling application helps you verify that dedicated support team members are available to resolve issues when they occur. On-Call Scheduling was enhanced and updated in the Xanadu release. On-Call Scheduling highlights for the Xanadu release
View in ServiceNow docs →ITSM Mobile Agent
ITSM Mobile Agent release notes ITSM Mobile Agent app delivers base system mobile-first experiences designed for IT agents to triage, act on, and resolve incidents on the go. ITSM Mobile Agent was enhanced and updated in the Xanadu release. ITSM Mobile Agent highlights for the Xanadu release
View in ServiceNow docs →Performance AnalyticsITSM dashboards
Performance AnalyticsITSM dashboards release notes Performance Analytics ITSM dashboards provide several Platform Analytics solutions that contain preconfigured dashboards. Performance Analytics
View in ServiceNow docs →Proactive Engagement
Proactive Engagement release notes Proactive Engagement application helps organizations improve their employee digital experience, productivity, and satisfaction by proactively enabling employees to self-solve digital issues that they experience on a day-to-day basis. Proactive Engagement is
View in ServiceNow docs →Problem Management
Problem Management release notes Problem Management application helps you identify the cause of errors in the IT infrastructure that are reported as occurrences of related incidents. Problem Management was enhanced and updated in the Xanadu release. Problem Management highlights for the Xanadu r
View in ServiceNow docs →Service Operations Workspace for ITSM
Service Operations Workspace for ITSM release notes Service Operations Workspace application is a configurable workspace that provides a unified experience for multiple IT Service Management and IT Operations Management capabilities. You can configure your agent experience by using the interface
View in ServiceNow docs →Service Portfolio Management
Service Portfolio Management release notes Service Portfolio Management application enables you to plan, design, build, and implement your service portfolios. Service Portfolio Management was enhanced and updated in the Xanadu release. Service Portfolio Management highlights for the Xanadu relea
View in ServiceNow docs →Task Intelligence for ITSM
Task Intelligence for ITSM release notes Task Intelligence for ITSM application uses machine learning to set up, deploy, and track solution-based models to achieve important business outcomes. Task Intelligence for ITSM was enhanced and updated in the Xanadu release. Task Intelligence for ITSM h
View in ServiceNow docs →Vendor Management Workspace
Vendor Management Workspace release notes Vendor Management Workspace application enables you to monitor the performance of your company's vendors and manage all vendor-related information from one location. Vendor Management Workspace was enhanced and updated in the Xanadu release. Vendor Manag
View in ServiceNow docs →Workforce Optimization for ITSM
Workforce Optimization for ITSM release notes Workforce Optimization for ITSM application enables you to manage and maintain the productivity of your workforce from a single location. Workforce Optimization for ITSM was enhanced and updated in the Xanadu release. Workforce Optimization for ITSM
View in ServiceNow docs →ITSM Success Dashboard
ITSM Success Dashboard release notes ITSM Success Dashboard application provides insights into the IT leadership team and process owners that they can use to measure the performance of their ServiceNow® IT Service Management (ITSM implementation. ITSM Success Dashboard was enhanced and updat
View in ServiceNow docs →Release Management
Release Management release notes Release Management application enables you to manage, plan, schedule, and control all aspects of hardware and software releases so that you can create a defined set of release components. Release Management is deprecated starting with the Xanadu release. Release
View in ServiceNow docs →