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UI Policies & Actions

ServiceNow CAD Study Guide

Overview

UI Policies provide a no-code/low-code approach to dynamically changing form behavior based on conditions. They can make fields mandatory, read-only, or visible/hidden without writing client scripts. UI Actions extend the interface with custom buttons, links, and context menu items that trigger server-side or client-side logic.

Why It Matters for the Exam

UI Policies & Actions make up 10% of the CAD exam. Questions test your understanding of when to use UI Policies vs Client Scripts, how UI Policy conditions work, and how to create effective UI Actions for custom form buttons.

Key Concepts to Master

1UI Policy conditions and actions
2UI Policy vs Client Script decisions
3UI Actions (form, list, context menu)
4Data Policies for server-side enforcement
5Execution order and priority
6Scripted UI Policy conditions
7UI Action visibility conditions
8Cross-platform considerations

💡 Exam Tips & Strategy

UI Policies are preferred over client scripts for simple show/hide and mandatory behavior because they work across all interfaces (desktop, mobile, Service Portal). Remember that UI Policies execute in order and can override each other. Know the difference between client-side and server-side UI Actions.

13
Practice Questions
10%
Exam Weight
CAD
Certification