Delta ExamZurich ReleaseOpens Jan 16

CIS-SM Zurich Delta Exam

Maintain your Certified Implementation Specialist - Service Mapping certification by completing the Zurich delta exam. Learn what's new and validate your updated knowledge.

Official Study GuideFull CIS-SM Prep
10
Questions
20 min
Duration
70%
Passing Score
Free
Exam Cost
3
Retakes Allowed
95d
Days Left

Delta Exam Timeline

Window Opens
January 16, 2026
Deadline
April 16, 2026
Duration
90-day window

What's New in Zurich

Key changes and features you need to know for the delta exam.

Review the Official Study Guide

ServiceNow provides a detailed study guide covering all Zurich release changes for the CIS-SM certification.

Open Study Guide

Prepare with Practice Questions

Reinforce your knowledge with our CIS-SM practice materials.

Practice questions coming soon

In the meantime, try our CSA practice questions:

Try CSA Practice

Delta Exam Tips

Format & Structure

  • •Non-proctored, online exam on Now Learning
  • •10 multiple-choice questions
  • •20 minute time limit
  • •Up to 3 retakes allowed

Preparation Strategy

  • •Focus on Zurich release notes
  • •Review the official delta study guide
  • •Practice in a Zurich PDI instance
  • •Complete any related Now Learning courses

Don't Let Your Certification Expire

The delta exam window opens January 16, 2026.

Start StudyingFull CIS-SM Prep