CIS-ITSMvsCIS-CSM
Compare ServiceNow Certified Implementation Specialist - IT Service Management and Certified Implementation Specialist - Customer Service Management certifications to find the right path for your career.
CIS-ITSM
professionalCertified Implementation Specialist - IT Service Management
The CIS-ITSM certification validates your expertise in implementing ServiceNow IT Service Management solutions including Incident, Problem, Change, and Request Management.
CIS-CSM
professionalCertified Implementation Specialist - Customer Service Management
The CIS-CSM certification validates your expertise in implementing ServiceNow Customer Service Management solutions, including case management, customer portals, and customer service workflows.
Side-by-Side Comparison
Compare exam details, costs, and requirements.
| Comparison | CIS-ITSM | CIS-CSM |
|---|---|---|
| Exam Questions | 60 | 60 |
| Duration | 90 minutes | 90 minutes |
| Cut Score | Not published | Not published |
| Exam Cost | $450 | $450 |
| Level | Professional | Professional |
| Format | Multiple choice and multiple select | Multiple choice and multiple select |
| Blueprint Updated | January 2026 | November 2025 |
| Prerequisites | CIS-DF (Data Foundations) certification, required before you can register for this exam, ServiceNow CSA certification (recommended), ITSM implementation experience, ITIL Foundation knowledge recommended | ServiceNow CSA certification (recommended), Customer Service Management implementation experience, Understanding of customer service best practices |
Which Should You Choose?
Both certifications are at a similar level. Choose based on your job responsibilities, career goals, and the specific ServiceNow modules you work with most frequently.
Choose CIS-ITSM if:
- •You work primarily with it service management functions
- •Your role requires certified implementation specialist - it service management expertise
- •You want to demonstrate professional-level ServiceNow skills
Choose CIS-CSM if:
- •You work primarily with customer service functions
- •Your role requires certified implementation specialist - customer service management expertise
- •You want to demonstrate professional-level ServiceNow skills
Ready to Start Preparing?
Try our free practice questions to see which certification fits your current knowledge.