CIS-FSM - Certified Implementation Specialist - Field Service Management
The CIS-FSM certification validates your expertise in implementing ServiceNow Field Service Management solutions, including work orders, dispatch, and field technician management.
Exam Domains
The CIS-FSM exam covers these key areas. Master each domain to maximize your chances of passing.
Field Service Management Fundamentals
Field service types, modules and industry use cases, solution features, process lifecycle, personas, roles, work order initiation and delivery, mobile application usage, and agent skills and schedules
Implementation Planning
Preparation activities, stakeholders, good practices, ServiceNow maturity levels, and integrations with applications and data sources
Implementing Field Service Processes
Foundational data configuration, field service business processes, work order templates, workforce management, preventive maintenance, inventory management, scheduling methods, dispatcher workspace, appointment booking, time recording, and labor rate cards
Implementing Related Processes
Agent feedback and tracking, targeted communications, contextual knowledge, and Now Agent mobile application setup and usage
Practice by Topic
Focus on specific areas to strengthen your weak points.
Practice questions coming soon
We're preparing CIS-FSM practice questions. In the meantime:
Try CSA Practice QuestionsPrerequisites & Preparation
Recommended Prerequisites
- 1ServiceNow CSA certification
- 2Field Service Management implementation experience
- 3Understanding of field service operations
Exam Format
- •Multiple choice and multiple select
- •Proctored online or at testing center
- •Results available immediately
- •Valid for current release (Yokohama)
Interested in This Certification?
Practice questions are coming soon. In the meantime, explore our CSA materials.