CIS-EM - Certified Implementation Specialist - Event Management
The CIS-EM certification validates your expertise in implementing ServiceNow Event Management, including event rules, alert management, and correlation.
Exam Domains
The CIS-EM exam covers these key areas. Master each domain to maximize your chances of passing.
Event Management Overview
ITOM solution positioning, customer challenges, Event Management features, operator workspace, alert intelligence, dependency maps, and CSDM integration
Architecture and Discovery
Discovery and MID server architecture, Event Management architecture, CMDB integration, monitoring process, and MID server validation
Event Configuration and Use
Event processing, event rules, filters, thresholds, operator workspace, message keys, CI binding, connectors, and scripting with regex/JavaScript/PowerShell
Alerts and Tasks
Alert records, scheduled jobs, alert management rules, priority scores, incident creation, correlation rules, aggregation, and Service Operations Workspace
Event Sources
Identifying event sources, push vs pull methods, inbound actions, monitoring connectors, and Agent Client Collector Monitoring
Metric Intelligence
Metric intelligence capabilities, metric sources, data pipeline, anomaly bounds and thresholds, and Service Operations integration
Practice by Topic
Focus on specific areas to strengthen your weak points.
Practice questions coming soon
We're preparing CIS-EM practice questions. In the meantime:
Try CSA Practice QuestionsPrerequisites & Preparation
Recommended Prerequisites
- 1ServiceNow CSA certification
- 2Event Management implementation experience
- 3Understanding of monitoring tools
Exam Format
- •Multiple choice and multiple select
- •Proctored online or at testing center
- •Results available immediately
- •Valid for current release (Yokohama)
Interested in This Certification?
Practice questions are coming soon. In the meantime, explore our CSA materials.