User Administration & Security Questions
Learn to manage users, groups, and roles in ServiceNow. Understand Access Control Lists (ACLs) and how to implement security best practices.
About User Administration & Security
User Administration is the backbone of ServiceNow security. Every action in ServiceNow is controlled by a combination of users, groups, roles, and Access Control Lists (ACLs). Understanding this security model is essential for any System Administrator.
Why This Matters for Your Exam
User Administration accounts for approximately 15% of the CSA exam. Questions focus on how roles grant permissions, how groups organize users, and how ACLs control access to data. This is one of the most practical topics for day-to-day administration work.
Key Concepts to Master
Master the relationship between users, groups, and roles. Understand role inheritance and how 'contains' relationships work between roles. Know how ACLs evaluate conditions and the order of ACL evaluation. Be familiar with impersonation for testing purposes.
Exam Tips
Remember that a user needs BOTH a role AND ACL access to see data. Roles grant access to application modules, while ACLs control record-level access. Know the difference between 'admin' role capabilities and regular user permissions.
Practice Questions
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