Customer Service Management in Xanadu
8 documented changes · September 2024
Customer Service Management
Customer Service Management release notes Customer Service Management application has new and updated applications and features in the Xanadu release.
View in ServiceNow docs →Agent experience for CSM
Agent experience for CSM release notes The ServiceNow® Agent Experience for CSM provides customer service agents with the tools they need to find, research, and resolve customer issues and questions. Agent Experience for CSM was enhanced and updated in the Xanadu release. Agent experience for CSM hi
View in ServiceNow docs →Customer Contracts and Entitlements
Customer Contracts and Entitlements release notes Customer Contracts and Entitlements application provides the foundation for storing and managing customer service contracts and entitlements. Customer Contracts and Entitlements was enhanced and updated in the Xanadu release. Customer Contracts a
View in ServiceNow docs →Case management for CSM
Case management for CSM release notes The ServiceNow® Case management for CSM application enables customer service organizations and support teams to collaborate on customer problems proactively to resolve issues. Case management for CSM was enhanced and updated in the Xanadu release. Case managemen
View in ServiceNow docs →Data management for CSM
Data management for CSM release notes The ServiceNow® Data management for Customer Service Management application enables you to organize and manage the data for both your internal users and external customers. Data management for Customer Service Management was enhanced and updated in the Xanadu re
View in ServiceNow docs →Intelligence for CSM
Intelligence for CSM release notes The ServiceNow® Intelligence for CSM applications enable customer service organizations and service operations to configure and implement Guided Decisions, Recommended Actions, and Task Intelligence features. The Intelligence for CSM applications were enhanced and
View in ServiceNow docs →Now Assist for Customer Service Management (CSM)
Now Assist for Customer Service Management (CSM) release notes Now Assist for CSM application brings generative AI to Customer Service Management. You can improve productivity and efficiency by delivering better self-service, recommending actions, and delivering answers. Now Assist for CSM was e
View in ServiceNow docs →Workforce Optimization for Customer Service CSM
Workforce Optimization for Customer Service Workforce Optimization for Customer Service application enables you to efficiently route work to your team, manage your team's skills and schedules, and monitor their performance. Workforce Optimization for Customer Service was enhanced and updated in
View in ServiceNow docs →