CPOAvsCIS-ITSM
Compare ServiceNow Certified Platform Owner Associate and Certified Implementation Specialist - IT Service Management certifications to find the right path for your career.
CPOA
professionalCertified Platform Owner Associate
The ServiceNow Certified Platform Owner Associate (CPOA) certification validates understanding of platform governance, strategy, and management. This certification is designed for those responsible for overseeing the ServiceNow platform within their organization.
CIS-ITSM
professionalCertified Implementation Specialist - IT Service Management
The CIS-ITSM certification validates your expertise in implementing ServiceNow IT Service Management solutions including Incident, Problem, Change, and Request Management.
Side-by-Side Comparison
Compare exam details, costs, and requirements.
| Comparison | CPOA | CIS-ITSM |
|---|---|---|
| Exam Questions | 60 | 60 |
| Duration | 90 minutes | 90 minutes |
| Passing Score | 70% | 70% |
| Exam Cost | $210 | $315 |
| Level | Professional | Professional |
| Format | Multiple choice and multiple select | Multiple choice and multiple select |
| Release | Yokohama | Yokohama |
| Prerequisites | ServiceNow CSA certification, Experience in platform governance and strategy, Understanding of ServiceNow best practices | ServiceNow CSA certification, ITSM implementation experience, ITIL Foundation knowledge recommended |
Which Should You Choose?
Both certifications are at a similar level. Choose based on your job responsibilities, career goals, and the specific ServiceNow modules you work with most frequently.
Choose CPOA if:
- •You work primarily with platform owner functions
- •Your role requires certified platform owner associate expertise
- •You want to demonstrate professional-level ServiceNow skills
Choose CIS-ITSM if:
- •You work primarily with it service management functions
- •Your role requires certified implementation specialist - it service management expertise
- •You want to demonstrate professional-level ServiceNow skills
Ready to Start Preparing?
Try our free practice questions to see which certification fits your current knowledge.