CIS-CSMvsCIS-FSM
Compare ServiceNow Certified Implementation Specialist - Customer Service Management and Certified Implementation Specialist - Field Service Management certifications to find the right path for your career.
CIS-CSM
professionalCertified Implementation Specialist - Customer Service Management
The CIS-CSM certification validates your expertise in implementing ServiceNow Customer Service Management solutions, including case management, customer portals, and customer service workflows.
CIS-FSM
professionalCertified Implementation Specialist - Field Service Management
The CIS-FSM certification validates your expertise in implementing ServiceNow Field Service Management solutions, including work orders, dispatch, and field technician management.
Side-by-Side Comparison
Compare exam details, costs, and requirements.
| Comparison | CIS-CSM | CIS-FSM |
|---|---|---|
| Exam Questions | 60 | 60 |
| Duration | 90 minutes | 90 minutes |
| Passing Score | 70% | 70% |
| Exam Cost | $315 | $315 |
| Level | Professional | Professional |
| Format | Multiple choice and multiple select | Multiple choice and multiple select |
| Release | Yokohama | Yokohama |
| Prerequisites | ServiceNow CSA certification, Customer Service Management implementation experience, Understanding of customer service best practices | ServiceNow CSA certification, Field Service Management implementation experience, Understanding of field service operations |
Which Should You Choose?
Both certifications are at a similar level. Choose based on your job responsibilities, career goals, and the specific ServiceNow modules you work with most frequently.
Choose CIS-CSM if:
- •You work primarily with customer service functions
- •Your role requires certified implementation specialist - customer service management expertise
- •You want to demonstrate professional-level ServiceNow skills
Choose CIS-FSM if:
- •You work primarily with customer service functions
- •Your role requires certified implementation specialist - field service management expertise
- •You want to demonstrate professional-level ServiceNow skills
Ready to Start Preparing?
Try our free practice questions to see which certification fits your current knowledge.